- Birchwood Veterinary Practice (“we” “us” “our”) is committed to protecting and respecting your privacy. We are the data controller and will process your personal data in accordance with the Data Protection Act 1998 as amended or replaced by the General Data Protection Regulation 2016 and any national laws which relate to the processing of personal data (“data protection legislation”).
- Please read the following carefully to understand our views and practices regarding Your Data and how we will treat it.
This policy applies to information we collect about:
- Visitors to our websites
VISITORS TO OUR WEBSITE
- We may collect and process personal data about you in the following circumstances:
- when you complete the online contact forms on our website (“Site”) providing us with your name, address, email address and contact number.
- whenever you provide information to us when reporting a problem with our Site, making a complaint, making an enquiry or contacting us for any other reason. If you contact us, we may keep a record of that correspondence;
- when you visit our Site we will retain details such as traffic data, location data, weblogs and other communication data, and the resources that you access (see section 2.2.2 on Cookies below); and
- whenever you disclose your information to us, or we collect information from you in any other way, through our Site.
- We may also collect data in the following ways:
- We may collect information about your device, including where available your Internet Protocol address, for reasons of fraud protection. We may also collect information about your device’s operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.
- We may use your personal data for our legitimate interests in order to:
- Provide you with information, or services that you requested from us;
- respond to an enquiry submitted via on of our online contact forms;
- allow you to participate in interactive features of our Site, when you choose to do so;
- ensure that content from our Site is presented in the most effective manner for you and for your device;
- improve our Site and services;
- process and deal with any complaints or enquiries made by you; and
- contact you for marketing purposes where you have signed up for these (see section 5 for further details).
Our Site may, from time to time, contain links to and from the websites of third parties. Please note that if you follow a link to any of these websites, such websites will apply different terms to the collection and privacy of your personal data and we do not accept any responsibility or liability for these policies. Please check before you submit your information to these websites.
- We will collect details such as names, addresses, contact numbers to provide clients with our services and use the personal data for our legitimate interests including marketing our own products and services by mail and email.
- In order to comply with our legal obligations, we will pass your personal data to the Royal Collage of Veterinary Surgeons to assist with an investigation or complaint or other authorities required by law.
- We will not transfer any client personal data outside the European Economic Area (“EEA”) and we will retain the data for as long as a client is registered with our practice.
We will collect details such as contact names, address, email address and telephone number in order to contact you about goods and/or services we have ordered from you, to comply with our contractual obligations and to place further orders. We may share your personal data with our employees to manage our relationship with you and we will keep your personal data for as long as we require your goods and/or services subject to a maximum of six years from the date of our last contact with you. We will not transfer your personal data outside the EEA.
- This section provides information relating to marketing correspondence we may send to you.
- We may use client personal data to provide you with details about our goods, services and events which we think may be of interest.
- You have the right to opt-out of receiving the information detailed in section 5.2 at any time. To opt-out of receiving such information you can:
- clicking the unsubscribe button contained in any such communication received; or
- email us at email@example.com or call 01759373611 providing us with your name and contact details.
- Where you have subscribed to receive marketing correspondence from us we will keep your personal data for the period you are a registered client from when you subscribed to receiving marketing information from us or until you unsubscribe from receiving such correspondence from us (whichever is earlier).
LEGAL BASIS FOR PROCESSING YOUR PERSONAL DATA
- In accordance with data protection legislation we are required to notify you of the legal basis upon which we process your personal data. We process your personal data for the following reasons:
- for performance of a contract we enter into with you;
- where necessary for compliance with a legal obligation we are subject to; and
- for our legitimate interests (as described within this policy).
- We will also process your personal data where we have obtained your explicit consent.
DISCLOSURE OF YOUR DATA to third parties
- In addition to the third parties mentioned previously in this policy, we may disclose your personal data to third parties for the following legitimate business purposes:
- staff members in order to facilitate the provision of services to you;
- to our affiliated entities to support internal administration;
- IT software providers that host our website and store data on our behalf; and
- to a prospective buyer of some or all of our business or assets, in which case personal data including Your Data will also be one of the transferred assets.
- We may disclose your personal data to the police, regulatory bodies, legal advisors or similar third parties where we are under a legal duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our agreements; or to protect our rights, property, or safety of our clients, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
- We will not sell or distribute your personal data to other organisations without your approval.
CROSS-BORDER DATA TRANSFERS
We do not transfer personal data outside the EEA. Where this is required in the future, we will ensure that safeguards are in place so that such transfers comply with data protection legislation.
- Information you provide to us is shared on our secure servers. We have implemented appropriate physical, technical and organisational measures designed to secure your information against accidental loss and unauthorised access, use, alteration or disclosure. In addition, we limit access to personal data to those employees, agents, contractors and other third parties that have a legitimate business need for such access.
- Where we have given you (or where you have chosen) a password which enables you to access certain parts of our Sites, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
- Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your information transmitted to our Site; any transmission is at your own risk.
ACCESS TO, UPDATING, DELETING AND RESTRICTING USE OF YOUR DATA
- It is important that the personal data we hold about you is accurate and current. Please keep us informed if the personal data we hold about you changes.
- Data protection legislation gives you certain rights in relation to your personal data. You have the right to object to the processing of your personal data in certain circumstances and to withdraw your consent to the processing of your personal data where this has been provided.
- You can also ask us to undertake the following:
- update or amend your personal data if you feel this is inaccurate;
- remove your personal data from our database entirely;
- send you copies of your personal data in a commonly used format and transfer your information to another entity where you have supplied this to us, and we process this electronically with your consent or where necessary for the performance of a contract;
- restrict the use of your personal data; and
- provide you with access to information held about you and for this to be provided in an intelligible form.
- We may request specific information from you to help us confirm your identity. Data protection legislation may allow or require us to refuse to provide you with access to some or all the personal data that we hold about you or to comply with any requests made in accordance with your rights referred to above. If we cannot provide you with access to your personal data, or process any other request we receive, we will inform you of the reasons why, subject to any legal or regulatory restrictions.
- Please send any requests relating to the above to our Privacy Officer at firstname.lastname@example.org specifying your name and the action you would like us to undertake. Note that in relation to requests to access personal data, we reserve the right to charge a reasonable fee to comply with your request.
RIGHT TO WITHDRAW CONSENT
Where you have provided your consent to the collection, processing and transfer of your personal data, you may withdraw that consent at any time. This will not affect the lawfulness of data processing based on consent before it is withdrawn. To withdraw your consent please contact us at email@example.com
Last updated: 25 May 2018.
This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyse how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage.
Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google.